Refunds

1. When a refund is possible

• Within 14 days of payment if no cloud answers were used under the subscription: the request count is visible in the seller's records.
• If the payment was taken twice or for the wrong amount.
• If the cloud did not answer because of the seller and support could not help.

2. When a refund is not possible

• If cloud answers under the subscription have already been used: the service has been provided.
• If the reason is a change of mind or no further need.
• Unused parts of a paid period are not refunded except in the cases above. Renewal is never automatic, so the period simply ends.

3. Cancelling a subscription

You can cancel at any time: access works until the end of the paid period, then the account moves to the free plan. There are no penalties and no blocking on cancellation.

4. How to request

Write to the support address from the address the subscription was taken with, give the payment date and describe the problem. You will get an answer within three business days.

5. Payout time

The refund is made by the same method the payment was made with, within ten business days of approval. After a refund cloud access is closed and transcripts are deleted: immediately on request, or within the period set by the plan.